Goods Inspection
The Customer and/or the person appointed by the Customer to collect the goods is required to carefully inspect and verify, at the time of delivery and in the presence of the carrier, the integrity of the delivered packages and their number.
Any discrepancies regarding the number and/or integrity of the packages must be reported in writing in the dedicated section of the transport document, which, once duly signed, will remain with the carrier.
After this, the Customer must contact STARS3 Customer Service to report the issue.
The Customer is required to report any other type of complaint within 8 days of delivery by contacting STARS3 Customer Service at +39 011 0620560.
Returns and Money-Back Guarantee
In case of dissatisfaction, the Customer has 15 days to request product replacement or a refund.
Products must be returned intact, complete with all accessories, in their original packaging and with suitable external packaging. Otherwise, they will be rejected and returned to the sender with shipping costs charged to the recipient.
The following product categories are subject to specific conditions:
Software: the “Money-Back Guarantee” applies only if the package is intact and the seal has not been broken.
Electronic products: the “Money-Back Guarantee” applies only if both the packaging and the product are intact.
If the above conditions are not met, the repair or replacement conditions recognized by the manufacturer will apply.
Toner and cartridges: the “Money-Back Guarantee” applies only if the package is intact and sealed. Compatibility must be checked before opening the package.
In the event of a defective product, the “Money-Back Guarantee” will apply only after inspection by our Quality Department.
All returns must be authorized in advance by STARS3 by contacting Customer Service at +39 011 0620560.
STARS3 will collect the goods subject to the authorized return through its own logistics organization, at a cost of €9.90 including VAT.
STARS3 reserves the right to request copies of the transport documents from the Customer.
In the event of a justified complaint by the Customer concerning defects and/or faults in the goods, STARS3 has the right to choose whether to replace the defective goods with non-defective goods or cover the repair costs.
Any warranty right shall be void if the reported defect and/or fault is due to fault, negligence, or intentional misconduct, improper storage operations, or any cause not attributable to STARS3.
This includes, in particular, use that does not comply with the instructions accompanying the goods, tampering, unauthorized modifications and/or alterations not approved by STARS3, and/or the use of non-original parts, accessories, or spare parts not supplied by STARS3.
Warranty and Assistance
All our items are carefully selected and guaranteed for 2 years against material or manufacturing defects, or 1 year for VAT-registered customers.
Some product categories may also include an extended warranty period.
The warranty shall be void in the event of damage caused by improper use, tampering, dropping, use of non-original accessories, repair attempts carried out by unauthorized personnel, or any other circumstance demonstrating improper use of the product.
In any case, all aesthetic parts, parts subject to wear, and all parts for which proper use cannot be verified are expressly excluded from the warranty.
In case of assistance requests, the Customer must contact STARS3 Customer Service at +39 011 0620560, which will provide all necessary support and information.
In the case of repairs and/or maintenance, STARS3 shall not be responsible for waiting times declared by manufacturers.
During this waiting period, STARS3 will not provide any replacement product.
STARS3 warranty conditions shall prevail over any different indications that may be shown on manufacturers’ packaging, unless formally waived by STARS3.
Liability
Without prejudice to the provisions set out in the previous sections concerning Returns, Warranty and Assistance, any compensation for damages suffered by the Customer or third parties, under any title, and any other obligation other than those expressly provided herein, is excluded.
Under no circumstances shall STARS3 be liable for any indirect damage, including but not limited to loss of profit, business interruption, loss of information, or other economic losses, that may arise for the Customer from the performance of contractual obligations.